FAQ

PRODUCTS

Are there multiple bag chains to choose from? Can I choose the length of the chain?

We would like to leave the final touch to you. Therefore, you can choose between at least two different chains for each bag model with chain. The chain variants are available in lengths of 96cm and 103cm. For a height of up to 170cm, we recommend the shorter and from a height of 171cm to choose the longer chain.

If you want to change your bag chain or have lost your chain, you can also buy our high-quality bag chains separately.

What materials are Liane Allfest handbags made of?

You can find out which materials are used for the production of our bags under Sustainability & Materials.

Where are Liane Allfest handbags made?

To gain insight into the design and manufacturing process, take a look at Everything begins with an idea.

My favorite bag is not available. What can I do?

To avoid overproduction, our bags are produced in small quantities. So it can happen that especially popular models are temporarily not available. Please send us a message with your name and the name of your desired bag, so that we can notify you as soon as the bag is back in stock.

CARE

How can I take care of my bag?

Take a look at the care instructions to learn all about the optimal care of Liane Allfest handbags.

ORDER

Can I cancel or change my order?

If you have not yet received a shipping confirmation and want to change your order, please send us a message. If your order has not yet been handed over to the shipping company, we will do our best to make your change as soon as possible.

I have not received an order or shipping confirmation.

Please check that our emails have not ended up in your spam folder. Also, please make sure that you have used the correct email address. If you think you have entered the wrong email address, please send us a message.

Where can I find my order number?

You will find your order number in the order confirmation email you receive after your purchase.

What can I do if I have received a defective product?

Please send us a message with your order number and a photo or video showing the defect. We will do our best to take care of your request as soon as possible.

What can I do if I have received the wrong item?

Please send us a message with a picture of the item you received and the delivery note that says what you should have gotten instead.

SHIPPING & RETURNS

All information about shipping & returns can be found here.

PAYMENT

For payment we offer the payment methods listed below:

- Debit and credit cards from Visa, Mastercard, American Express and Maestro

- Apple Pay

- Google Pay

- eps-transfer

- Klarna Pay Now

- PayPal


DETAIL INFORMATIONS

Apple Pay

You can pay with Apple Pay during the order process. To do so, you must confirm the payment via the "Apple Pay" service on a supported Apple terminal device while complying with verification steps. Apple Pay uses the payment data you have stored in the Apple Wallet app for the transaction. You can find more information at https://support.apple.com/de-de/HT201469

Google Pay

You can pay with Google Pay during the order process. To do this, you must confirm the payment via the mobile app "Google Pay" on a supported device while complying with verification steps. Google Pay uses the payment data you have entered in the app for the transaction. You can find more information at https://support.google.com/pay/merchants/answer/6345242?hl=de

Klarna Pay Now

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer Klarna Pay Now. The payment is made to Klarna in each case. Your account will be debited immediately after placing the order.

Paypal

You can pay with Paypal during the order process. Only a few steps to payment:

1. Select "PayPal" as payment method at checkout.

2. To process the payment, you will be redirected to the PayPal website.

3. If you are already a PayPal customer, you can log in with your PayPal account and make the payment. If you don't have a PayPal account yet, you can create a PayPal account and then confirm the payment. For the payment methods direct debit via PayPal, credit card via PayPal the creation of a PayPal account is not necessary..

4. After that you will be returned to us.